No one wants to accidentally alienate their audiences, and you should definitely be weary of that when starting up a new social media page. Even if you aren’t new to Facebook yourself, running a business page is a completely different experience, and it should be treated as such if you want to successfully build a relationship with some members of your audience. When in doubt, read the tips below to see if they can help you make your Facebook page the best it can be.

Complaining about Competition

So you think that because your competition made a mistake, this is a great time to start talking smack about them on your Facebook page. You even go so far as to tag them so they know that you’re saying something rude about them. Not only will this make your audience raise an eyebrow, you’ll anger the people who use the other service as well, meaning they’ll never come to you when they are ready for a different service. If you can’t say anything nice, it’s best to just keep your finger off the post button.

Arguing with an Upset Client

When someone leaves a negative comment on your Facebook wall, that is not a hint to be negative right back. The outcome of that negative comment really depends on how well you take it. Tell them that you appreciate their feedback and will respond and solve the issue they are having. You want to turn that unhappy customer into a happy customer, not tick them off further.

Leaving Your Information Blank

Facebook lets you add all of the details of your business to your page so that anyone can contact you in any which way they please. Fill it out so people know how to get a hold of you when they need you.